Frequently Asked Questions
Everything you need to know about your Palladium journey.
How do I know what size to order?
Our boots generally run true to size. We recommend checking our detailed Size Guide located on each product page, which includes measurements for US, UK, and EU sizing to ensure a perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please use our online return portal to generate a prepaid shipping label for your convenience.
Are Palladium boots waterproof?
While many of our styles are water-resistant, only models specifically labeled as 'Waterproof' feature an internal membrane and gusseted tongue to keep your feet completely dry in wet conditions.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.
How should I clean my Palladium boots?
For canvas styles, we recommend hand washing with cold water and mild soap. For leather or suede styles, use a specialized cleaner and soft brush. Always allow your boots to air dry away from direct heat.